Luther Automotive (DEV)

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  • Branden Petersen is the New Burnsville Volkswagen GM

    After 45 years of working with Volkswagen, Jay Radue has retired as General Manager of Burnsville Volkswagen. 

    “As sad as we are to see him and his wife Linda leaving, we are excited that Branden Petersen was willing to step into the role of General Manager at Burnsville,” said Andy Gadient. 

    Branden Petersen has been at Luther for five years, most recently serving as the General Sales Manager at Westside Volkswagen. He initially joined Luther as a Sales Manager and worked with General Manager Tami Willet, who was a major influence in Petersen’s career at Luther. “She taught me so much, first and foremost, about leading people,” said Petersen. “Tami is a tremendous leader. I would not be here without her confidence in me, and I would be less of a manager without having worked with her.”

    While Petersen worked at a Volkswagen dealership, he is moving to a new dealership which comes with its own changes and challenges besides moving into a new position. “I’m looking forward to getting to know everyone and figuring out how we can do this together,” said Petersen. “I love being able to see something go from an aspiration or an idea to a team that is working in unison to win together.”

    Outside of work, Petersen loves to read about history and philosophy. His family is also his main motivation for everything he does. “I don’t think you can talk about who I am without mentioning my wife. We’ve been married for 14 years and have four kids,” said Petersen. “When I’m not here, I’m trying to be the best dad I can be.”

  • Luther Automotive Wins Minnesota’s Best Award Again

    On October 10, The Minnesota Star Tribune hosted its fourth annual Minnesota’s Best Bash to celebrate the 2024 winners of Minnesota’s Best. Three winners are awarded in each category, winning gold, silver, and bronze. The people of Minnesota nominate businesses in 350 categories at the end of the year, and voting takes place from February to March. Audience members can vote for one business in each category a day online.

    For the fourth year in a row, Luther Automotive won in a variety of categories in the automotive field. This year, Luther won gold in Best Auto Body Shop, Best New Auto Dealership, Best Used Auto Dealership, Best Auto Service Center, Best Customer Service, and Best Automotive Customer Service. 

    “We won because of our employees, the effort put forth to serve our customers by our employees,” said Jim Haertzen, General Manager of Brookdale Honda. “Winning the award four years in a row is proof that our customers agreed. It gives people who aren’t familiar with Luther the confidence to do business with us when they see that.”

    This is the fourth year running that Luther has won gold for our Auto Body Shop, New and Used Auto Dealership, Auto Service Center, and Customer Service. Thank you to everyone throughout our Luther Dealerships for your commitment to serving our guests with the highest quality of service in the state of Minnesota. Here is what some of our guests are saying about their visits.

     

    “Never have I had a sales representative who treated me with such attention and consideration as Thomas L. He went way above and beyond to see that my questions were answered and my needs were met. He made the sometimes unpleasant task of car-buying truly pleasant and productive. Thank you!”   Paul S about Cambridge Motors 

    “Michael D did a great job helping me stay in my budget by making sure my warrantee covered everything I was entitled to. The video walk-through by the technicians is awesome and gave me a thorough assessment of my car’s condition. Courtesy cars make it convenient and easy. Great experience every time.” Stephen D about Bloomington Subaru 

    “Brandon E provided an extremely knowledgeable and friendly experience when I bought my new Atlas. I am very particular when buying a new car, but he went above and beyond to get me exactly what I wanted and didn’t make me feel like I was asking too much.” Jessica R about Westside VW 

    “Filip ensured that the work was done efficiently and kept me informed throughout, giving me peace of mind that my car was in great hands. The level of care and attention to detail he showed was impressive, and my Impala is running smoothly as ever.” Alex K on Brookdale Chevrolet 

    “Our experience purchasing from Luther Hyundai was phenomenal, Jordon was amazing! Because of our hectic schedules, we had our kids with us for some of the visits. Jordon was very friendly, and our boys loved interacting with him. He really made our experience at Luther the absolute best it could be.”  Tom S on Burnsville Hyundai 

  • Brookdale Chevrolet Sales Associate Runs Soccer League

    Chris Juarez of Brookdale Chevrolet runs Revolution Youth Soccer, a soccer league in the Minneapolis area. He started it with his dad in 2010 when he was just 18 years old. 

    “We had such a big friend group in our community,” said Juarez. “We all wanted to play together and wanted a good, organized league, but there weren’t many options.”

    Juarez and his friends started playing at local parks, with his dad serving as a coach for every team. News spread around the Latino community in Northeast Minneapolis, and the number of kids wanting to play grew quickly. 

    “We got to the point where we had so many kids, and there weren’t many leagues in the area, so my dad started his own,” said Juarez. “We started scheduling games and coordinating referees and locations.”

    Now, they have about 80 different teams, and players can range from age 6 to 99. Every age group is included in the kid’s division, starting with U6 to the high school team. There is an adult division and a veteran’s division that is 40 plus. “It’s cool because you’ll have kids’ games playing, and then the parents will play, and then the grandparents will play,” said Juarez. 

    There are about 20 games throughout the year, with a majority held during the summer, almost every weekend. After a break in the fall, they finish out the season indoors playing Futsal, which is a Brazilian style of soccer. 50% of teams are community-based, where most of the team is related. Many teams are put together by families or through finding friends at school to play, and parents are the coaches. The other half of registered teams come from other leagues, like club level or high school level. 

    The Juarez family legacy continues in the league, with Chris’ parents still being involved, and now both his kids play in the league, too. The league has expanded to include teams from all over the Twin Cities area. 

  • Ben Wysocki – Lot Runner to Service Manager

    There are many examples throughout our dealerships where individuals have grown their careers at Luther. One example is Ben Wysocki, Service Manager at Brookdale Honda. Wysocki started in June of 1999 as a part-time Lot Runner and Detailer. He moved into supervising the Detail Department and has worked as an Express Advisor, Service Advisor, Assistant Service Advisor, and now Service Manager. 

    Wysocki grew up near the dealership, going to Brooklyn Park Public Schools and later attending The University of Minnesota while being a Lot Runner and Detailer. After he left school, he was offered a full-time position. “It’s just been a good company to work for,” said Wysocki. “I have always been treated well and enjoyed working with General Manager Jim Haertzen and everyone.”

    There have been a lot of changes since 1999 within Luther and the automotive industry. When Wysocki started, Brookdale Honda was at their old building across Brooklyn Boulevard and was one of the original Honda Dealerships in the state when Luther opened it. As for the automotive industry, there have been many technological advances. “The biggest change is how basic Hondas were when I started to what they are now,” said Wysocki. “Honda was an economy basic car for so long. Now they’ve turned into hybrids and have so many amazing features.”

    Brookdale Honda has been a big part of Wysocki’s life. He even met his wife at the dealership. “She moved back here from Sweden, and her friend worked here, so she became one of our cashiers,” said Wysocki. “She moved to sales for a while when we were still co-workers. Then we started dating, we have been together ten years now and just hit our second wedding anniversary.”

    Wysocki is just one example of how you can grow within Luther dealerships and make it into a career instead of just a job. “My favorite part of working here is all the people,” said Wysocki. “A bunch of other people have been here a while, so I’ve built relationships with a lot of people.”

    “He is somebody that came in as a runner, and through hard work and dedication to the cause here, he’s become a service manager,” said Haertzen. “He’s the personification of what you can do at Luther Auto if you’re a hard worker and you stay put.”

  • New Look at Bloomington Hyundai

    Construction at Bloomington Hyundai started in May of 2023 when the trailers first showed up. After a year and a half, they are operating at full capacity. 

    The defining feature of Hyundai’s new design style is the Sky Shape, a bronze jigsaw puzzle on the exterior. Each piece is made from ALUCOBOND and magnetically attached to the exterior walls. The Aluminum Composite Materials reflect lighting better than other materials, meaning the exterior design is dynamic and ever-changing based on the lighting. 

    Some areas of the original Bloomington Hyundai were kept, while some were completely torn down. The show floor at the front of the building was completely torn down, but the space between the show floor and the service drive was gutted. The actual service drive was torn out, but the shop’s structure was kept and remodeled.   

    The showroom features floor-to-ceiling windows, state-of-the-art equipment, and technology, including the Ionic Display and Interactive Brochure. 

    Bloomington Hyundai added ten additional lifts by taking over the old Collision and Glass center at the back of the lot. They also have an alignment rack up and running and have been selling ten alignments a day with new technology in the service drive. General Manager Alex Irlin is even considering adding a dedicated alignment technician to keep up with the demand. 

    “It’s great to have everyone back in the same building,” said Irlin. “During revamps, sales and service advisors were in their trailers, and technicians were in the buildings. There was a lot of disconnect. But we made it through and are better for it.” 

    With Genesis officially leaving Bloomington Hyundai and moving into their own space, October marked Hyundai’s first month running independently in the new space.

    “Employees are super happy and love it. It’s just a nice, big, airy, open space,” said General Manager Alex Irlin. “Customers love the Ionic display and the interactive brochure on the brand wall.”

  • Brand New Genesis of Minneapolis Dealership Now Open

    Genesis of Minneapolis, Luther’s most recent new building, opened in early October. Luther had been planning this new addition since the beginning of 2023, and it took a year to complete construction.

    Luther previously had Genesis vehicles at Bloomington Hyundai. The two ultimately separated because they had different consumer bases and needed a separate building to provide the best experience to those consumers. The new building features floor-to-ceiling glass and sleek black and copper details. Copper is a consistent detail throughout because each Genesis vehicle has about 500 pounds of copper in it. 

    “It’s stunning, inside and out. It’s one-of-a-kind,” said General Manager Adam Dietz. “People come in after seeing it from the road just to check it out.” The new space has twelve service lifts and seven offices with the same high-quality sound system as their vehicles with colored lighting that can be customized throughout. Genesis has a full staff on board, with five sales associates and six technicians. 

    “I have a fantastic team,” said Dietz. “I’m pretty lucky that way, and a great group of people here.” Chelsey Johnson, a sales associate, sold the first car of the new dealership. The guest was a referral from another dealership because Genesis of Minneapolis had the vehicle they wanted. The guest purchased a G90, one of Genesis’ most luxurious cars, and was one of their previous customers before the move. 

    “Our goal for our first year is to sell cars and build our clientele. Brand awareness will be a huge part of our success,” said Dietz. “We also want to provide the luxury experience that Genesis is looking for.”

  • 17-Year Partnership Between Landers and CTF

    The Children’s Tumor Foundation (CTF) was founded in 1978, investing nearly $200 million in research on Neurofibromatosis (NF), which is a genetic disease that impacts one in 2,000 births. NF can cause tumors to grow on nerves, which can lead to deafness, blindness, disfigurement, bone abnormalities, learning disabilities, pain, and cancer. CTF has been accelerating drug development and connects therapists to patients through patient-first collaboration. 

    Landers began working with CTF in 2007 at their first Red Carpet for Research Gala, a fashion show to raise money for NF. The Landers family knew the fashion designer for the show and became sponsors. The relationship has continued to grow from there.

    The fashion show transitioned into the Dancing with Our Stars event two years later. Scott Landers was one of the first six stars to compete and won the first-ever mirror ball trophy. A couple of years later, Chris Chase’s wife Kristen, who had a cousin with NF, was one of the stars.

    “We have always tried to be good partners within our community,” said Chris Chase, General Manager of Landers Toyota. “Over the years, I have witnessed firsthand how great the need is and how misunderstood this disease is.”

    Landers has continued to raise awareness for NF through multiple events. Landers dealerships donated cars for Kiss the Kia and Kiss the Chrysler events at the Arkansas State Fair, along with loaning two vans for Race Across America, a 3,000-mile bike race.

    The NF Endurance Team competes in multiple races and events to raise awareness for NF, including the New York City Marathon and Race Across America. 

    Besides the support in building awareness, Landers has provided over $73,000 in support. 

    “Through our partnership with The Children’s Tumor Foundation, we have not only been able to raise money to help find a cure for NF, but also raise awareness,” said Chase.

    “These memories with Landers on our team continue to inspire me and give me hope for a bright future,” Lesley Oslica, CTF Advisory Board Chair, concluded.   

  • Congratulations Q4 Employees!

    Thank you for your many years of loyalty and service to the Luther Automotive Group. We greatly appreciate all your hard work to make Luther Automotive what it is today.

     

    YEAR 40 

    Paul Palan, JLR 

    Irene Jennrich, MMC  

    YEAR 35 

    Craig Gage, WVW 

    YEAR 30 

    Daniel Socher, RLT  

    YEAR 25 

    Howard Emery, BCG 

    Andrew Gadient, MMC 

    Robert Jenkins, PPM 

    Eric Loney, WVW 

    Kelly Johnson, WBA 

    YEAR 20 

    Brendan Bellew, BVW 

    Bryce Urness, FCG 

    Paul Neubrand, HCJ 

    William Bush, HCJ 

    Stacy Hassler, CAD 

    James Jermstad, LFB 

    Ryan Hodgson, LFF 

    Dee Mead, RLT  

    YEAR 15 

    Todd Goodwin, BLC 

    Luke Klingson, BVW 

    Joseph Ard, HCJ 

    Alazeem Beyah, ART 

    Bennie Huff, ART 

    David Smith, ART 

    James Moryn, LAG 

    Kenneth Hallin, LAG 

    James Hinrichs, CAD 

    Ryan Kotschevar, LFF 

    Steven Landowski, MMC 

    YEAR 10 

    Jason Richardson, BCJ 

    Heather Jennrich, BDH 

    Mandy Mikolichek, BMM 

    Jason Nelson, BCV 

    Thomas Stephes, BVH 

    John Bryse, CAM 

    Lona Lussier, CAM 

    Jenna Wurm, LCC 

    John Johnson, HCV 

    Steven Hartke, HCJ 

    Jeremy Covey, ARC 

    Eula Brown, ART 

    Lisa Maryovich, ART 

    Ryan Heinz, ART 

    Blake Sorem, LAG 

    Keith Frieler, LAG 

    Oscar Ramirez-Virgen, LAG 

    Michael Flanagan, CAD 

    Sean Helgeson, LFB 

    Mitchell Weiland, LNK 

    Joshua Glynn, MMC 

    Sokhaeng Tith, PPM 

    Chang Vang, RCN 

    Christopher Michaels, WVW 

    Ue Vang, WBA 

    YEAR 5  

    Nina Fogel, BAS 

    Paul Hanek, BAS 

    Robert Cox, BAS 

    Jose Sanchez Geniz, BLC 

    Colton Jones, LBK 

    Oscar Diaz, LBK 

    Blake Milligan, LBC 

    Elbio Suarez-Camacho, LBC 

    Kevin Cornejo, LBC 

    Ramon Flores Chavez, LBC 

    Marianna Russell, LCJ 

    Abraham Schultz, BDH 

    Alex Bear, BDH 

    Eric Underwood, BMM 

    James Fury, BMM 

    Daniel Buse, TOY 

    Dillon Floyd, TOY 

    Andrew Anderson, BCV 

    Sean Doonan, BCV 

    Aaron Sands, BVH 

    Dylan Davis, BVW 

    Qalid Hussein, HHO 

    Kenneth Warnken, HCV 

    Beth Lindberg, HCJ 

    Kenneth Olmstead, HCJ 

    Kyle Skrove, IOB 

    Ragen Budnick, JLR 

    Christopher Bristow, OAS 

    Clay Cleary, OAS 

    Michael Grossman, OAS 

    Adam Keepper, OCR 

    Derrick Zimmerman, JCC 

    Greg Conrow, JCC 

    Alexander Greenleaf, ARC 

    Christopher Hart, ARC 

    Darnell Bledsoe, ARC 

    Marsha Benson, ARC 

    Edmond Gilbert Jr, AC1 

    William Martin, AC1 

    Christopher Gaines, ARK 

    Chaure Clemons, ART 

    Jason Pettit, ART 

    Champayne Byrd, ANW 

    William Noe, ANW 

    Josh Roberts, LAG 

    Richard Wineberg, LAG 

    Nicholas Wagner, CAD 

    Bryce Grunewald, LFB 

    Mackenzie Richardson, LNK 

    Miguel Dominguez, LNK 

    Caleb Zumach, MMC 

    Joella King, MMC 

    Michael Milinovich, MMC 

    Rhonda Sellentin, MMC 

    James Salzbrunn, NCF 

    Michael Treb, NCF 

    Randy Miller, NCF  

    Anna Jennrich, PLC 

    Brian Cendejas, RLT 

    Devonne Kjeseth, RLT 

    Jennifer Kenowski, RLT 

    Shawnda Efram, RLT 

    Andrew Conway, HSC 

    Jason Borash, HSC 

    Christopher Gottwald, SCS 

    Devin Sowers, WVW 

    MIchael Blair, WVW 

    Theodore Hunter, WVW 

    Kevin Vue, WBA 

    Jay VanEssen, SFS 

    YEAR 3 

    Alfonso Pena Barreto, BAS 

    Joshua Nusman, BAS 

    Tylor Magadan, BAS 

    Reynaldo Vazquez Cortes, BLC 

    Nicholas Tedder, LBK 

    John Brodie, BCG 

    Kevin Cochran, LBC 

    Philip Thrane, LBC 

    Samuel Beavens, LBC 

    Jeffery Fuller, BCJ 

    Thomas Sweany, BCJ 

    Tomas Engel, BMM 

    Christian Cervantes, TOY 

    Mouahchong Lee, TOY 

    Schiwa Yang, TOY 

    Adam Daher, BVH 

    Allan Mokandu, BVH 

    Nathaniel Lamoureux, BVH 

    Trenton Brill, BVH 

    Derrick Davis, BVW 

    Jenessa Pastoors, BVW 

    Angela Odeen, CAM 

    Adonai Burks, HHO 

    Andrea Drozdowski, HHO 

    Kyle Wold, HHO 

    Pah Nu, HHO 

    Anthony Chase, HCJ 

    Arthur Klecker, HCJ 

    Ruslan Allen, HCJ 

    Teresa Nopola, IOB 

    Colton Bro, JLR 

    Connor Aday, JLR 

    Paul Delaney, JLR 

    Justin Shay, OAS 

    Sheila Rees, JCC 

    Tom Drommond, OKC 

    Ques Hendrix, OCR 

    Peggy Stewart, ARK 

    Brittany Peaks, ART 

    Dylan Todd, ARTJohn Cherepski, ART 

    Logan Butler, ART 

    Robert Flowers, ART 

    Brok Burton, ANW 

    Ulysses Ortega, ANW 

    Courtney Doyle-Birch, LAG 

    Devin Chanthavong, LAG 

    John Fox, LAG 

    Bryce Wisnewski, CAD 

    Sharon Schirmer, CAD 

    Taylor Willis, LFB 

    Britta Cowie, LFF 

    Hunter Cooley, LFF 

    Eliazar Nunez, LNK 

    Matthew Bennett, LNK 

    Jennifer Carlin, MMC 

    Katelyn Gallagher, MMC 

    William Voorheis Jr, MMC 

    Carson Green, NCF 

    Brenda Refsland, PPM 

    Michael Passe, PPM 

    Alex Provo, PLC 

    Alex Beatty, PLC 

    Gabrielle Schwagel, PLC 

    Ryan Selchow, PLC 

    Dwight King, RCN 

    Richard Davis, RCN 

    Nick Li, RLT 

    Nicolas Laakkonen, RLT 

    Patrick Vandenabeele, RLT 

    Allen Proehl, SCS 

    Erik Anderson, SCS 

    Mackenzie Moser, SCS 

    Najmi Basha, WVW 

    Doua Moua, WBA 

    Matthew Jensen, WBA 

    William Love, WBA 

    Jasmine Broomfield, SFS 

    Tyler Hewitt, SFS 

    Tate Kaubisch, SFS 

     

  • Fourth Cohort Completes Leadership Academy

    Twenty-five individuals were selected this past January to partcipate in the 2024 Leadership Academy. Coming from across all disciplines and dealerships spanning throughout Luther and Landers, these leaders met in person at MMC every other month from February through December. As a cohort, they work together and with outside experts to tap into their own leadership styles and strengths and build a deeper understanding of dealership operation and leadership. During off months, they were assigned online training and homework.

    “It’s one way Luther invests in the leaders of our company and gives them a better understanding of the financials that we operate under, but also foundational leadership skills for their overall development,” said Dan Sweeney, Director of Training and Development.

    The overall learning categories are Leading Yourself, Leading Your Team, and Leading Your Business. Participants learn about various topics under each category, from finding their learning and communication styles to ideas for improving their dealership. 

    “It gives you a different point of view or perspective of how things work, it doesn’t matter what you do at your dealership,” said Freddie Brown, Finance Director at Brookdale Chrysler. “I learned a lot about service, parts, and financials that I had never thought about or considered.”

    Executives and guest speakers also visit to talk more about these topics. Two special guests were Billy Peele and Lindsay Peckman, who worked under Will Guidara, Restauranteur of Eleven Madison Park and Writer of Unreasonable Hospitality, a book about the power of giving people more than they expect. Unreasonable Hospitality has been used at multiple leadership events and gatherings at Luther and was read by Leadership Academy cohorts this year. The pair used examples from the book but focused on the car business and left participants with specific and actionable ideas to bring to their dealerships.

    “The Unreasonable Hospitality Workshop sparked a lot of ideas,” said Oliver Sobik, Senior Compliance Auditor. “We then workshopped those ideas and made plans to execute them.”

    At the end of the program, cohorts combine everything they learned into one final capstone project. Cohorts pick an opportunity or issue and create a plan that can be brought to the dealerships. They create a problem statement, find data to support it, and propose a way to fix it that they present to Motors executives. This year, topics include creating a fraud database, customer satisfaction index enhancements, and creating a better guest experience based on Unreasonable Hospitality.   

    “It’s a great opportunity Luther offers potential leaders,” said Jon Duch, Director of Compliance. “If you desire to become a leader for your dealership or your location, the next stepping point to do that is talking to your manager about how you can join the Leadership Academy.”

    If you are interested in expanding your skills and finding new opportunities at your dealership through the Leadership Academy, talk with your general manager to find out more. 

  • Acts of Unreasonable Hospitality: Park Place Motors

    Unreasonable Hospitality by Will Guidara has been used at multiple leadership events and training sessions throughout Luther in the last year. The book follows Will Guidara, former co-owner of the restaurant Eleven Madison Park (EMP) in New York City, and their transformation of becoming The World’s Best Restaurant The main concept is how you can create little moments for your guests that make a big impact on their experience, also known as unreasonable hospitality.

    Guidara’s career-changing moment came when he served a two-dollar hot dog to out-of-town customers at his four-star restaurant. The move created a personalized experience and earned a positive reaction from his guests. EMP worked to create these moments for every guest, from making a teddy bear on the spot for a dad who forgot to buy one for one of his children at home to feeding the parking meter so a guest could continue enjoying their dinner. These Unreasonable Hospitality ideas and themes can also be applied to providing excellent service for guests at our dealerships. 

    Brad Johnson, General Manager at Park Place Motors, recently went to a restaurant famous for their malts in Rochester, Minnesota. Rochester is well-known for the Mayo Clinic, the first and largest Mayo Center that has 45,000 employees to the 120,000 people that live in Rochester. Johnson sat next to a couple, both with Mayo Clinic badges on, who debated getting a malt but eventually decided not to. Johnson decided to send two to their table. 

    “They were shocked when two malts showed up on their table,” said Johnson. “They kept asking who ordered these.”

    Their waitress told them, and Johnson started talking to the couple. They eventually started to talk about cars and what they do for work. The woman mentioned she liked BMWs and when Johnson said he works at Park Place Motors, which sells BMWs, they said they would visit to check out some new cars. Within the month, the couple had ordered a new BMW from Park Place Motors that arrived a few weeks later. Unreasonable Hospitality isn’t about selling as much as you can to a guest; it’s about making their experience better than they could even imagine. 

    “It was kind of an opportunity just to spend twenty bucks and get an opportunity just to talk with them,” said Johnson. Johnson didn’t know if they were in the market for a car or if they liked the brand at Park Place Motors, but he still went out of his way to make the couple’s dining experience better and that good fortune came back around.